@article{hyytia-applied-2012,
  title = {On the value function of the {M/G/1} {FCFS} and {LCFS} queues},
  author = {Esa Hyyti{\"a} and Samuli Aalto and Aleksi Penttinen and Jorma Virtamo},
  journal = {Journal of Applied Probability},
  year = {2012},
  month = {Dec.},
  number = {4},
  volume = {49},
  pages = {1052--1071},
  url = {http://projecteuclid.org/euclid.jap/1354716657},
}